Williams Sound PPA R38 User Manual download pdf (Page 44)

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ACCOUNTING

Opening Order: Customers must pre-pay an

opening order. Minimum opening order: $1,000.

Orders Thereafter: For certain orders, terms

may be available after the rst order, pending

approval of the credit application.

Payment and Credit Terms: Open credit may

be available to you. Please ll out our one-page

credit application and fax it to our Accounting

Department at 952-943-2174. The average

process time is 1-2 weeks. If the Accounting De-

partment approves your credit application, credit

terms may be extended to your business.

In the event of a late payment, or overdue

invoice, accounts go into a credit hold status. All

new orders will be held until the account is cur-

rent. We charge a 2% monthly nance charge

on all overdue invoices. NSF checks will result in

a $50.00 service charge, nance charges, and

immediate suspension of shipments until the ac-

count is paid in full. We reserve the right to place

your account on credit hold, delay shipments,

and/or change account terms if good credit and

payment status are not maintained. We appreci-

ate your efforts to communicate with us and pay

on time.

Cash with Order Discount: If you prepay

your orders with a company check, we’ll take

an extra 3% off the total of your order (exclud-

ing shipping charges) The 3% cash with order

discount is available to all our customers who

maintain good credit standing with us (cannot be

combined with any other offers, promotions or

discounts).

Method of Payment: We accept the following

payment methods: COD, check, credit card,

wire transfer/ACH, and money order. Please

requirement: $50.00

MISCELLANEOUS

Rental Information: Please contact us for a list

of Authorized Dealers who offer rental equip-

ment.

Project Registration: Register your project

with Williams Sound. Contact your local repre-

sentative or Williams Sound for more informa-

tion.

Export Compliance: Williams Sound, LLC, and

Buyer of Williams Sound products are subject to

comply with U.S. Export Administration Regula-

tions. Buyers who are reselling or distributing

products agree that they will not re-export or

otherwise transfer, directly or indirectly, goods

provided by Seller that may constitute a violation

of U.S. laws. Buyer agrees not to divert or resell

products contrary to such laws and agrees

not to sell products to any prohibited party or

country. Buyer is responsible for obtaining the

necessary authorization and information from

their customers to ensure compliance with

export control regulations.

SERVICE

Returns Made Easy:

1) Call Us: Please call our Product Service

Department at 800-843-3544 to request a

Return Authorization (RA) Number and shipping

instructions.

2) Send it: Choose your preferred carrier to

return the equipment to Williams Sound. Clearly

mark on the outside of the package the RA

Number; this will help us get the equipment

back to you sooner. Prepay the shipping

charges (no freight collect shipments will be

accepted). Remember that items can become

damaged in shipping, which we will not be

responsible for. Please pack your items carefully.

Warranty Repairs: It is our goal to complete

repairs within 5 business days (larger quanti-

ties may need extra time). If the product you’re

returning to us is under warranty, please provide

a copy of the invoice. The warranty period starts

from the date of sale. If the date of sale cannot

be established, the date of manufacture will be

used as the effective date of the warranty. We

will repair, or at our option, replace any part

or product that proves defective in materials

or workmanship during the warranty period.

The warranty does not extend to deliberate or

accidental physical damage, neglect, misuse,

or to products that we deem to be abused.

Unauthorized repairs, use of our products with

power supplies not veried by Williams Sound,

LLC, or modications will void the warranty.

The length of warranty is found on the warranty

card included with the product. Accessory items

(earphones, headphones, microphones, etc.)

have a 90-day warranty.

Specic Warranty Exclusion: Our products

are not warranted for use in corrosive or chemi-

cally adverse environments. Specically, damage

due to moisture that can occur in health club

type settings, or any other chemically corrosive

environment, i.e. corroded batteries, sweat,

salt. Damage due to these causes will VOID the

product warranty.

Out-of-Warranty Repairs: Out-of-Warranty re-

pairs will be charged at a standard service rate.

See the information under “Standard Service

Rates.”

Returns for Credit: Items returned for credit, in

like new condition with complete packaging, will

be issued a full credit (minus batteries and origi-

nal shipping charges). Items returned for credit

after 30 days are subject to a 20% restocking

fee. We are unable to issue credit for merchan-

dise after 90 days from the date of purchase.

Additional fees or refusal of credit may occur

due to missing or damaged equipment.

Standard Service Rates:

Product Repair Rate:

FM & IR Receiver $50

Body-Pack Transmitter $120

Small-Area TV System $75

Large Area IR Emitter $220

Infrared Modulator $200

WIR TX75 $75

Base Station FM Transmitter $200-280

Digi-Wave DLT Transceiver $65

Digi-Wave DLR Receiver $50

CHG 1012 / CHG 3512 $50

Labor Charges

$65 (Hrly)

Note: Equipment out of warranty and not listed

above will have charges based on parts, labor

and availability.

Shipping Charges (Non-Warranty Repairs):

UPS Ground (Standard Shipping) $15

Other Shipping options available. Please call for

more information.

NOTE: Repair rates DO NOT reect the cost of

accessories that need to be replaced. Examples

of accessories: earpiece, headset, microphone,

neckloop, charger, antenna, or power supply.

See price list for cost.

Any portion of this document is subject to

change without prior notice. All prices and

specications are subject to change without

prior notice.

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Williams Sound PPA R38 User Manual Page 44

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