Williams Sound PPA R38 User Manual download pdf (Page 10)

PPA R38 FM Receiver

Troubleshooting

Problem Solution

Can’t hear the person speaking/no audio

· Verify transmitter and receiver are both ON

· Verify transmitter and receiver are both on the same channel/frequency.

· Verify transmitter is set up and working properly; i.e. the mic is not muted.

· Make sure the earphone/headphone/neckloop plug is inserted all the way into the jack

of the receiver. The cord is the receiving antenna.

· Try a different earphone, headphone, or neckloop.

· Try a different receiver.

Can’t hear the person speaking above the

room noise

· Adjust the microphone volume on the transmitter.

· Reposition the transmitter microphone closer to the mouth.

Limited Range

· The earphone/headphone/neckloop cord is the receiving antenna. Make sure it is not

coiled up or obstructed, and that it is a Williams Sound approved earphone, headphone,

or neckloop.

· Verify the transmitter distance from the receiver - try bringing them closer.

· Verify there are no other transmitters in the area on the same (interfering) channels.

· Transmitter batteries low? Receiver batteries low? Try new batteries.

Feedback (squealing)

· Lower the microphone volume on the transmitter

· Increase the distance between the microphone and the electronic speaker

Receiver not working, power button

blinking

Return receiver to Williams Sound for service. This is an internal error code and cannot

be serviced by the consumer.

Screen turns off too quickly

Adjust the screen timeout in the advanced settings menu.

Won’t Charge NiMH batteries

Make sure the “Alkaline/NiMH” battery switch (located in the battery compartment) is set

to “NiMH”.

Can’t change channels or access any of

the settings. Display shows “LOCKED”.

Refer to Hidden Settings for instructions on how to unlock the receiver.

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Williams Sound PPA R38 User Manual Page 10